Professional Development
Online courses developed and presented by Travelsense Consulting — built for tour guides, travel agents, and travel SME staff who want to stay ahead.
Available now
We've developed a practical, research-backed online course on sustainability and customer experience — free to access, with a certificate of attendance upon completion. More courses are in development.
An introductory training course for tour guides & travel agents
A four-section online course exploring how sustainable tourism practices directly improve the customer experience — and what that means for you in practice. Grounded in the latest research and industry data, with real-world examples throughout.
Go to the course → Free to access · Certificate of attendance included · Link valid until 31 December 2026What you will learn
Section 1 · 60 minutes
What sustainable tourism actually means, why it matters, and how it connects to your role in the field.
Section 2 · 60 minutes
The foundations of excellent customer service — and the common pitfalls that even experienced professionals fall into.
Section 3 · 60 minutes
How sustainable practices directly improve the customer experience — through specific touch points you encounter every day.
Section 4 · 60 minutes
Real-world scenarios and worked examples — how to put what you've learned into action with actual guests and clients.
Who it's for
Whether you're guiding tours, managing bookings, or running a small travel operation — this course gives you a practical, evidence-based foundation in sustainable customer service that you can apply immediately.
SME travel operators can also offer the course directly to their own staff as part of an in-house professional development programme — at no cost.
Experienced or newly qualified — deepen your understanding of sustainable practice and how it shapes the guest experience.
Add a sustainability lens to your client conversations and strengthen your value proposition in a competitive market.
Starting out? Build the right foundations from day one — including a certificate to support your professional profile.
Offer this course to your team as a staff development resource — free to use, professionally developed, certificate included.
In development
We are developing a further series of short courses for travel industry professionals — covering areas where SMEs most often need practical, affordable training. Topics under development include:
For more information contact training@travelsenseconsulting.com